Maven Home Services ("Maven," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit mavendmv.com (the "Site") or request service from us, how we use it, who we share it with, and the choices you have.
By using the Site or submitting a service request, you acknowledge the practices described in this policy. If you do not agree with them, please do not submit information through the Site — you can always reach us by phone instead.
1. Information We Collect
Information you provide to us. When you submit a service request or contact form, we collect the details you enter, which may include:
- Your first and last name
- Email address and phone number
- The type of service you are interested in
- Any message you include, such as a description of the problem or the address where service is needed
We also collect information you give us directly by phone, email, text message, or in person — for example, your service address, scheduling preferences, details about your equipment, and billing information needed to complete a job.
Information collected automatically. When you submit a form, we record the page you submitted it from and the time it took to complete, which helps us route your request and filter automated spam. Like most websites, our hosting provider may also log standard technical information such as your IP address, browser type, device type, and the pages you request, for security and to keep the Site running.
3. How We Use Your Information
We use the information we collect to:
- Respond to your service request and contact you about scheduling, estimates, and appointments
- Send you a confirmation email acknowledging your request
- Perform, document, and invoice the services you request
- Follow up about completed work, maintenance reminders, or service-related questions
- Protect the Site from spam, fraud, and abuse
- Comply with legal, licensing, tax, and recordkeeping obligations
We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.
5. Calls, Emails, and Text Messages
By submitting a service request with your phone number or email address, you agree that we may contact you at that number or address about your request and the services you have asked for. These are service-related communications, not marketing.
If we ever send promotional messages, we will do so only as permitted by law, and you can opt out at any time — by following the unsubscribe instructions in an email, replying STOP to a text message, or contacting us directly. Message and data rates may apply to text messages.
6. Data Retention
We keep personal information for as long as needed to respond to your request, provide and support our services, maintain customer and job records, and meet legal, licensing, tax, and accounting requirements. When information is no longer needed for these purposes, we delete it or retain it in a form that no longer identifies you.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information, and the Site is served over an encrypted (HTTPS) connection. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. Please do not send sensitive information such as payment card numbers or Social Security numbers through our website forms.
8. Your Choices and Rights
You may contact us at any time to:
- Ask what personal information we hold about you
- Request that we correct inaccurate information
- Request that we delete your information, subject to records we are required to keep
- Opt out of any promotional communications
Depending on where you live, state privacy laws — including those of Maryland and Virginia — may give you additional rights regarding your personal information where those laws apply to us. We will respond to verifiable requests as required by applicable law and will not discriminate against you for exercising any of these rights. To protect your information, we may need to verify your identity before acting on a request.
9. Children's Privacy
The Site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
10. Third-Party Links
The Site may link to or embed content from websites we do not operate, such as Google Maps, manufacturer sites, or financing partners. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. Material changes will be posted on this page before they take effect. Your continued use of the Site after an update means you accept the revised policy.
12. Contact Us
If you have questions about this Privacy Policy, or would like to make a request regarding your information, please contact us:
See also our Privacy Policy, Terms of Service, and Sitemap.